Friday, May 30, 2014

KB2919355 installation failed

it's a kind of quick publish article :D

if you've got Windows 8.1 or Windows Server 2012 R2 in your environment you are definitely going to roll out KB291955 , or you are already doing it ;)


there are already a lot of blogs and TechNet articles  about what to do and how to handle installation failures of KB2919355 on both client and server systems, but most of them are targeted for manual installation troubleshooting.

... hmm... one would say after reading all those network resources... that's for the users and i'm the almighty admin using SCCM (2007, 2012 etc), the most powerful enterprise management system that exists now.

... well ... the information provided below is for those out there who do use Microsoft System Center Configuration Manager 2012 (or may be still 2007) for daily operations.

when you are not using SCCM, you might still find this information useful ;)

if you encounter KB2919355 installation failure on your target systems, and you've found this article, please, before going to explore the world wide web, do the following:
  1. go to the event viewer on the system where the update fails to install
  2. look through the error messages in the application log
  3. seek if the following ERROR message from ConfigMgr Agent exists.

If you read the error message carefully you'll see that it states that update did not finish in 600 seconds.
now, before trying anything else, let's take a look at the properties of KB2919355 in ConfigManager console.
we are interested in the settings on the "Maximum Run Time" tab.

OMG, its 10 minutes :O
I've ran into this issue while building a complete new data center with 50TB all SSD storage with only 10 servers currently running on it, and 10 minutes were not anougth!!!
this implies that a system running in an average "normal" data center will definitely need much more time than 10 minutes to deploy KB2919355.

(possible) RESOLUTION

So, before you take deep dive into troubleshooting of installation issues, just modify the maximum run time value according to the one of the following guide lines:
  • you can simply change it to something between 30 and 60 minutes
  • you can manually install KB2919355 to a (server) system in your environment and use measured the installation time to estimate this value.

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